In-house call center

At Legal Marketing Concepts, our focus is on training our in-house intake staff extensively, complemented by our unique location. Unlike outsourced centers in places like the Philippines or India, our in-house team utilizes proprietary technology to screen and qualify potential claimants based on your firm’s specific criteria. Through our call routing, outreach, and personalized SMS communications, we guarantee that every avenue is explored to reach the interested party. No call goes unanswered, and we work to emphasize convenience for potential claimants and a positive start to the attorney-client relationship.

We regularly conduct Teams video conferences with Plaintiff Steering Committee members to ensure that our intake team has full comprehension of why the litigation exists and why the injury sustained by the potential claimant occurred. This knowledge and training ensure that the claimant is well informed and creates a sense of confidence for the claimant that are engaging with a firm that understands their experience and is well equipped to represent them. Our commitment to your success is transparent – no hidden fees for intake, fee sharing, or incidental expenses. We charge a flat fee for successfully retained qualified claimants. We work tirelessly to generate leads round-the-clock, your firm can concentrate on what truly matters – helping those in need.

No Stone Unturned

In alignment with our dedication to exceptional service, our legal call center operates 362 days a year, ensuring that assistance is available whenever potential clients seek help. Understanding that many perspective claimants have become more leery over the past decade and are often screening their calls, LMC utilizes our proprietary outreach initiatives, email follow up, and innovative SMS technology. We take a ‘no stone unturned’ approach to connecting with a potential claimant who has asked to speak with a representative of the firm.